This Personal Information Protection Policy (hereinafter referred to as “this Privacy Policy”) explains how GLOBERIDE, Inc. and its group companies (hereinafter referred to as “GLOBERIDE”) handle personal information entrusted to us by customers and business partners (hereinafter referred to as “Customers”, “You” or “Your”).

Before providing personal information to GLOBERIDE or engaging in transactions, purchasing or using services or products from GLOBERIDE, please read this Privacy Policy carefully.
This Privacy Policy provides a basic overview of how GLOBERIDE handles Customers’ personal information.

In addition, depending on the location of the Customer, other policies and regulations may apply to transactions and purchases of services and products from GLOBERIDE. Specific details will be provided in the privacy notice (“Privacy Notice”) and Terms of Service.

For Customers located in Japan, personal information in this Privacy Policy refers to information relating to a living individual that can identify a specific individual by name, date of birth, or other identifier, or that contains an individual identification code.

This Privacy Policy applies when You provide personal information to GLOBERIDE and when You engage in transactions or use products and services from GLOBERIDE.

GLOBERIDE uses Your personal information for the following purposes. Even within the scope of these purposes, we will not use Your personal information in a way that may promote or induce illegal or improper activities.

1. Sale and provision of GLOBERIDE products, services, and related goods.
2. Review and analysis of the purchase and usage status of GLOBERIDE products, services, and related goods.
3. All operations incidental or related to items 1 and 2 above.
4. Conducting surveys of GLOBERIDE products, services, and related goods.
5. Development of new products, services, and related goods.
6. To contact You regarding GLOBERIDE products, services, and related goods.
7. Planning and management of various activities handled by GLOBERIDE and its external subcontractors or partner companies (such as events and campaigns).
8. Providing information regarding the services, products, events, and campaigns handled by GLOBERIDE and GLOBERIDE’s external subcontractors or partner companies, through various methods, including direct mail, email newsletters, notifications, and advertisements.
9. Personal information about Customers (such as analytical data on the usage status of GLOBERIDE's services and products and browsing history of websites and mobile apps operated by GLOBERIDE) may be analysed using AI and other technologies. This is used to infer Customers’ interests, preferences, purchasing trends, and attributes. Based on the results of this analysis, we may use this information for initiatives such as targeted advertising and marketing to Customers. The use of personal information will be conducted in accordance with lawful and appropriate procedures, and specific details are provided in the Privacy Notice and Terms of Service.
9. Responding to inquiries and requests.
10. Other purposes explained in "8. Joint Use".

To achieve the purposes outlined in the previous section, GLOBERIDE will collect the following personal information from Customers through fair and appropriate means.

GLOBERIDE may obtain information related to personal information directly from Customers or receive such information from third parties or our group companies. In this Privacy Policy, information related to personal information means information relating to a living individual that does not fall under the definitions of personal information, pseudonymized personal information, or anonymized personal information as defined in Japan's "Act on the Protection of Personal Information" (Act No. 57 of 2003).

Examples of information related to personal information
Information such as cookies, advertising identifiers (IDFA, GAID), device location information, unique device ID, IP address, etc., as outlined in “4. IT and System Information Including Usage of GLOBERIDE’s Website and Mobile Apps,” which cannot be used by GLOBERIDE to identify a specific individual.

Examples of receiving information related to personal information
Obtaining an advertising identifier from third parties or our group companies for the purpose of targeted advertising. If GLOBERIDE links this information with the personal information it holds about the Customer and uses it as personal information, we will obtain the consent of the Customer and handle it appropriately in accordance with the purposes outlined in “3. Purpose of Use of Personal Information,” except where another purpose is indicated.

In general, providing personal information to GLOBERIDE is decided by the Customer. However, if You do not provide personal information to us, You may be unable to use the various services provided by GLOBERIDE, or some system functions may not operate and You may be unable to use those functions. For example, Customers may be disadvantaged by not being able to receive information, such as campaigns from GLOBERIDE. In addition, Customers may correct and amend their contact information and subscriptions to email newsletters at any time, within reasonable limits, using methods separately provided by GLOBERIDE.

GLOBERIDE will jointly use Customers’ personal information for the following purposes and scope.

To provide and sell GLOBERIDE products, services, and related goods to Customers, GLOBERIDE may outsource part or all of its operations and provide personal information to sub-contractors to the extent necessary to achieve the purpose of use. When doing so, we will conduct an impact analysis on the handling of Customers’ personal information by the subcontractor, enter into a contract to ensure appropriate protective measures and supervision, and manage and supervise the subcontractor in a lawful and appropriate manner.

GLOBERIDE may transfer Your personal information (name, address, telephone number, email) outside of Japan to provide and sell GLOBERIDE products, services, and related goods. The countries or regions to which Your personal information is transferred may not have personal information protection systems equivalent to those in Japan.
When GLOBERIDE provides Customers' personal information to third parties outside of Japan, including subcontractors and joint users, it will do so based on the Customer’s consent, except in the following cases:

1. When the third party is located in a country that is recognised by law as a country that has a personal information protection system of an equivalent standard to that of Japan.
2. When the third party has established a system as necessary to continuously take measures equivalent to the measures to be taken by a business handling personal information in Japan.

In the case of 2., GLOBERIDE will take necessary and appropriate measures to ensure continuous implementation of the equivalent measures by third parties. If You wish to confirm the details of these measures, please make a request in accordance with “12. Requests Regarding the Handling of Personal Information.”

GLOBERIDE appropriately supervises and manages the personal information of its Customers, and takes the necessary security measures to prevent leakage, loss, or damage. To ensure the protection and appropriate handling of Customers' personal information, GLOBERIDE provides the necessary internal training for officers and employees, sets retention periods for personal information according to the purpose of use, and disposes of it appropriately once the purpose of use is achieved.
If You wish to confirm the details of the measures for managing the security of personal information, please make a request in accordance with “12. Requests Regarding the Handling of Personal Information.”

For personal information held and stored in GLOBERIDE’s database, if a Customer requests disclosure, correction, addition, cease of use, deletion or provision of information regarding personal information protection measures related to “10. Transfer Outside of Japan” and “11. Management of Personal Information” (hereinafter referred to as “disclosure, etc.”), GLOBERIDE will confirm that the person making the request is the customer themselves and respond within a reasonable period and scope in accordance with the law.

The method of requesting disclosure, etc. or notification of the purpose of use, etc. regarding personal information entrusted to GLOBERIDE by Customers, and the contact point for inquiries are as follows. However, please note that in all cases, it is a condition that we can confirm the request is made by the Customer themselves.

GLOBERIDE may change this Privacy Policy from time to time. If this Privacy Policy is changed, it will be posted on GLOBERIDE’s website (https://www.globeride.co.jp), so please check the updated content carefully.

If You believe that GLOBERIDE has failed to properly manage or has misused Your personal data, You can contact the Data Protection Officer (DPO) appointed by GLOBERIDE to resolve the issue to the best of their ability. Additionally, You can file a complaint with the supervisory authority in Your location (the government data protection regulator in Japan is the Personal Data Protection Commission https://www.ppc.go.jp/en/) regarding GLOBERIDE's use of Your personal data.

You can contact the Data Protection Officer (DPO) appointed by GLOBERIDE directly by emailing the following email:
dpo@globeride.co.jp